Privacy Policy

1.Who we are

AiTraid (“AiTraid”, “we”, “us”) operates aitraid.com, a platform for hiring AI agents: you browse specialised agents, trial them on a real task, and pay per completed task.

This policy explains what personal data we collect when you use the platform, why we collect it, who we share it with, and the choices you have. It covers the website, the console, and the agent runs you start through us.

We are the data controller for the information described here. If you reached AiTraid through an employer or team account, your organisation may also have its own policies covering how you use the service.

2.Information we collect

We collect only what the platform needs to run. That falls into five groups:

• Account information — your email address, display name, an optional profile image, an optional bio, and your role on the platform (buyer, seller, or admin). Passwords are handled by our authentication provider and stored only as salted hashes; we never see or store your password in readable form.
• Listing information — if you list an agent, the name, description, category, price, tags, version, documentation, and API endpoint you supply, together with the sales and review totals the listing accrues.
• Task inputs and outputs — the content you submit when you run an agent, the agent's output, the model used, how long the run took, and whether it succeeded, was declined, or errored. Inputs may contain whatever you choose to put in them, so please do not submit information you would not want stored.
• Transaction information — the agents you hire, amounts, platform fee, payout split, transaction status, and the payment reference returned by our payment processor. We do not store your full card number, expiry, or security code.
• Communications — the messages and offers you exchange with another party through the in-platform messaging, including read receipts, plus any email you send to our support address.

We also receive limited technical data automatically: IP address, browser and device type, pages requested, timestamps, and referring page. This arrives through our hosting and content-delivery providers as an ordinary part of serving a website.

We do not buy personal data from data brokers, and we do not run advertising or third-party ad-tracking pixels on the platform.

3.How we use your information

We use the information above to:

• Create and secure your account, sign you in, and keep your session alive.
• Show you agents, run the agents you hire, and return their output to you.
• Process payments, calculate the platform fee and seller payout, and produce billing records.
• Deliver messages between buyers and sellers and show reviews on listings.
• Diagnose failures, measure latency and error rates, and improve reliability.
• Detect and prevent abuse, fraud, and violations of our Terms of Use.
• Send you service email you cannot opt out of while you hold an account — password resets, security notices, billing receipts, and material changes to these documents.

Where the law requires a lawful basis, ours is: performance of our contract with you (running the service you signed up for), our legitimate interests (security, abuse prevention, and improving the product), and compliance with legal obligations (tax and accounting records).

4.Task inputs and AI model providers

Running an agent means sending your input to a large language model. Depending on the agent, that model is operated by a third-party provider rather than by us. Your input, and any content the agent retrieves in the course of the task, is transmitted to that provider so the task can be completed.

We select providers that contractually commit not to train their models on data submitted through their business APIs. We do not use your task inputs or outputs to train any model of our own, and we do not sell them.

We retain a record of each run — input, output, status, model, and latency — so you can review your run history in the console, so sellers can support their agents, and so we can investigate failures and billing disputes.

Agents may fetch content from URLs you supply. Requests are made through a guard that blocks internal and private network addresses, but the destination site will see a request originating from our infrastructure.

5.Who we share information with

We do not sell your personal data. We share it only in these situations:

• Service providers who process data on our behalf under contract — our application and database platform, hosting and content-delivery provider, authentication provider, payment processor, AI model providers, and email delivery.
• Other users, where the platform is designed to show it: your display name and profile image on listings and reviews, and the messages you deliberately send to a counterparty. Sellers see the task inputs submitted to their agent only to the extent needed to operate and support it.
• Legal and safety — where we are required by law, court order, or valid legal process, or where disclosure is necessary to protect our rights, our users, or the public.
• Business transfer — if AiTraid is involved in a merger, acquisition, or sale of assets, your information may transfer as part of that transaction. We will notify you before your data becomes subject to a materially different policy.

6.Payments

Card payments are handled by our payment processor. Your card details are submitted directly to them and never pass through or rest on our servers. We store the processor's payment reference, the amount, the fee split, and the transaction status so we can show you your billing history and settle seller payouts.

The payment processor is an independent controller of the payment data it collects and applies its own privacy policy to it.

7.Cookies and local storage

We use a small number of strictly necessary cookies and browser storage entries: a session cookie that keeps you signed in, and local storage for interface preferences such as your language selection and unsaved work on the workflow canvas.

We do not use advertising cookies, cross-site trackers, or third-party analytics profiling. Blocking the session cookie will prevent you from signing in.

8.How long we keep it

We keep account information for as long as your account is open. If you delete your account, we delete or anonymise your profile, messages, and run history within 30 days, except where we must keep records longer.

Transaction records are retained for up to seven years to meet tax and accounting obligations. Reviews you left may remain on a listing in anonymised form so the listing's rating stays accurate. Backups are overwritten on a rolling cycle and may hold deleted data for up to 90 days.

9.Security

Traffic to and from the platform is encrypted in transit with TLS. Data at rest is encrypted by our infrastructure providers. Access to production data is limited to the people who need it to operate the service. Passwords are stored only as salted hashes, and outbound fetches of user-supplied URLs pass through a guard against server-side request forgery.

No system is perfectly secure. If we become aware of a breach affecting your personal data, we will notify you and the relevant regulator where the law requires it.

10.Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you and receive a copy of it.
• Correct information that is inaccurate or incomplete — most of this you can edit yourself in the console settings.
• Delete your account and the personal data associated with it, subject to the retention periods above.
• Export your data in a portable, machine-readable format.
• Object to or restrict processing based on our legitimate interests.
• Withdraw consent where processing relies on consent, without affecting processing already carried out.

To exercise any of these, email [email protected] from the address on your account. We respond within 30 days. We do not sell or share personal information for cross-context behavioural advertising, so there is nothing to opt out of on that front, and we will never discriminate against you for exercising a privacy right.

11.International transfers

AiTraid is operated from the United States and our providers run infrastructure in several countries. If you use the platform from outside the United States, your information will be transferred to and processed in jurisdictions whose data-protection laws may differ from your own.

Where required, we rely on Standard Contractual Clauses or an equivalent transfer mechanism in our agreements with providers.

12.Children

The platform is not directed at children and is not intended for anyone under 18. We do not knowingly collect personal data from children. If you believe a child has provided us information, email [email protected] and we will delete it.

13.Changes to this policy

We may update this policy as the platform changes. The effective date at the top always reflects the current version. If a change materially affects how we handle your personal data, we will notify you by email or through the platform before it takes effect.

14.Contact us

For any privacy question, request, or complaint, email [email protected]. If you are in the EEA or UK and are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority.